User Guide for Single Label Order, .CSV Method
Step 1. Log-in to FASTtrak using your FASTtrak user name and password.
Step 2: Begin by selecting the “Submit Your Order” icon or click on the “Start New Order’ Tab.
Step 3: Choose the “Order Labels” option under retailer Amazon Transparency (Code Labels).
Step 4.The next page will prompt you to choose the preferred ordering method. Click the “.CSV” button under “Single”.
Step 6. The next page is the data entry page and you will need to fill in all required information for the label type chosen.
Please note, the below fields are for Label 4-B FNSKU and some of our label options will require you to complete additional information fields.
a. Upload Logo: To upload a logo, click “Browse” to open your system’s browser:
Select your logo file, and click “Upload”:
Once uploaded, you will see a preview of your logo. Confirm if correct and continue to upload your .CSV file.
b. Upload .CSV Files: To add a .CSV file, click “Edit” to be taken to the in-screen ordering prompt. On the pop up, scroll to the bottom and click “Browse” under “CSV File Upload” to go to your system’s browser to select the corresponding .CSV file
Once you have selected your file, the file name will appear above the “Upload” button. Review the file name and ensure is it corresponds to the correct product and click “Upload”:
You may upload more than one .CSV file ONLY if they belong to the same Brand ID and Product ID (SKU/ASIN/UPC or EAN8 or FNKSU). If you will be ordering more labels with a different Product ID, you can add new labels later in the ordering process.
Once all .CSV files are uploaded, the Label Quantity on the Order Summary will be updated.
Press “Continue” to add to your order and navigate to your cart page.
Step 7. You are now on the cart page. Each label type you are ordering will be on this page and will be divided into sections by SKU for you to upload. On this page, you may edit label information, remove, or add labels to your order.
a. Edit Label: To edit a label, click “Edit”.
You will be taken back to the label’s data entry page where you can make any edits:
Click “Save Changes” to save edits and update the label in your cart or “Cancel Edit” to go back to the cart without saving changes.
b. Remove Label: To remove a label, click “Remove Label From Order”
You will be asked to confirm.
Click “OK” to remove the label from your cart.
c. To add a label, click “Add New Label Type” you will be brought to the initial ordering screen where you will need to choose the desired ordering method. You may add a new label via API or .CSV upload using the Single, Bulk, or Reorder option.
Complete the data entry for the new label type and click “Continue”. Once the new label has been added, you will be brought back to the Cart page with details of all labels being ordered.
Step 8. To complete your order, click “Continue” to go to the “Shipping” page and continue through the ordering process.
Contact Info
Need Help? Please contact FineLine Transparency Global Support Team or your regional support contact.
Learn more about Transparency by Amazon
Saradia Leconte
Phone: +1 800 500 8687 Ext. 3403
Email: sleconte@finelinetech.com
Anny Zeng (China)
Phone: +86 755 2650 1338
Email: azheng@finelinetech.com.hk
Susan Yu (China)
Phone: +86 755 2650 1338 Ext. 8023
WeChat: 18825261821
Email: syu@finelinetech.com.hk
Ken Lee (Hong Kong)
Phone: +852 2156 9738
Email: klee@finelinetech.com.hk
Angela Yu (Hong Kong)
Phone: +852 3590 6651 Ext. 51
Email: ayu@finelinetech.com.hk
Phone: +81 5050505681
Line: +852 5402 7229
Whatsapp: +852 5402 7229
Wechat ID: finelinehk
Email:
transparency_support@finelinetech.com
Caroline Straathof (English, Dutch, and German support)
Phone: +31 08 8008 9600
Email: cstraathof@finelinetech.nl
Avinash Kumar
Phone: +91 9999443434
Email: akumar@finelinetech.co.in
Amarjeet Singh
Phone: +91 124 6526500
Email: asingh@finelinetech.co.in